GCC Tender Alerts

How to register as a supplier on Dubai eSupply

eSupply is the official procurement portal for Dubai government tenders. Suppliers use it to take part in online bidding for RFXs published by major Dubai government entities. This guide sticks to what the eSupply portal and an official Dubai Customs eSupply registration guide say.

By GCC Tender Alerts editorial team · · checked against the official sources below.

The short version

  1. Open eSupply at esupply.dubai.gov.ae and click New Supplier? Register on eSupply as the Customs guide labels the button, or the matching register link on the portal home. [1][3]
  2. Fill organisation and user details, including the trade licence number where the form asks for it, then save. [3]
  3. Read the portal notice, then complete any Dubai government entity pre-qualification forms you need (each entity has its own form). [3]
  4. Ask for activation. The portal tells new suppliers to contact the supplier relations team for immediate activation. The Dubai Customs guide also says eSupply is a paid portal and that supplier registration fees apply, so confirm the current fee with that team rather than relying on third-party quotes. [1][3]

What eSupply is

The portal describes eSupply as the official procurement portal for Dubai government tenders and the main online place for suppliers to join online bidding tenders and RFXs published by over 40 major Dubai government entities. [1] The entire bidding process is managed online. [1] The site lists participating entities such as Dubai Municipality, the Roads and Transport Authority, Dubai Health Authority, Dubai Customs, the Department of Finance and many others. [1]

Step by step: create the supplier account

Dubai Customs publishes a quick guide into registering on the e-Supply portal prior to becoming qualified with Dubai Customs. The registration steps in that guide are: [3]

  1. Visit the eSupply website (the Customs guide cites the login URL on esupply.dubai.gov.ae). [3]
  2. Click New Supplier? Register on eSupply. [3]
  3. Fill in organisation details and user details, complete the mandatory questions, and click save. Insert the trade licence number if applicable. [3]
  4. After saving, read the important notice on the portal before you continue. [3]
  5. Open Specific Dubai Government Pre Qualification forms to see forms that individual entities ask suppliers to complete. [3]
  6. Pick the entity you need (the Customs guide walks through selecting Dubai Customs as an example), confirm the general business classification that matches activities on your trade licence, then fill and save the pre-qualification sections such as attachments, company details, financial details and focal point of contact. [3]

Activation and support contacts

The eSupply home and login pages say: for immediate activation of your account, contact the supplier relations team on newsuppliers@jaggaer.com. [1][2] They also publish a new-registration support number and hours (Monday to Friday, 7:30 am to 3:30 pm) and separate contacts for already activated suppliers. [1][2]

The Dubai Customs guide describes eSupply as a paid portal and says supplier registration fees apply to participate in tendering activities. [3] It tells suppliers to contact the operator (Tejari, in that guide) to activate the account. [3] The PDF does not publish a fee amount, so ask the portal contacts for the figure that applies on the day you register.

After registration

Practical tips

Questions

Is eSupply the right portal for Dubai government tenders?

Yes. The eSupply site states it is the official procurement portal for Dubai government tenders and the main online portal for suppliers to take part in online bidding tenders and RFXs published by over 40 major Dubai government entities. Bidding on those opportunities runs through that portal. [1]

How do I start a new supplier account?

Open esupply.dubai.gov.ae, choose the new-supplier registration option, and complete organisation details and user details, including the trade licence number if the form asks for it. Save the form, read the portal notice, then continue to any entity pre-qualification forms you need. [1][3]

Do I need a separate form for each Dubai government entity?

After the base registration, the portal shows specific Dubai government pre-qualification forms. [3] The Dubai Customs guide explains opening that list, selecting the entity, confirming business classifications from your trade licence, and completing that entity’s form sections so the entity has the information it needs to qualify you. [3]

How is the account activated, and is there a fee?

eSupply tells new suppliers to contact the supplier relations team for immediate activation and publishes email and phone contacts for new registration enquiries. [1] The Dubai Customs guide says eSupply is a paid portal and that supplier registration fees apply to participate in tendering. [3] Ask those contacts for the current fee; the PDF does not state an amount.

Who do I contact after the account is already active?

The eSupply portal lists separate contacts for activated supplier enquiries, including a UAE toll-free number and a sourcing support email, distinct from the new-registration contacts. Use the activated-supplier channel once your login works and you need help with live bidding. [1][2]

Sources

  1. Dubai eSupply portal (esupply.dubai.gov.ae)
  2. Dubai eSupply login and registration entry (esupply.dubai.gov.ae)
  3. Dubai Customs: Registering on e-Supply and qualifying with Dubai Customs (PDF)

General information, not legal advice. Portal rules and fees change; the official pages prevail.